Sales & Orders
For questions before your product has arrived.
Internal Sales Articles
Delivery Enquiries
- Can I Choose Which Courier My Parcel Will Be Delivered With?
- My Delivery Has Been Delayed / My Order Arrived Later Than Expected
- Do you have any shops or stores?
- Can you deliver to a PO box or parcel locker?
- Do I need to sign for my delivery?
- Large Products (65" TVs, White goods) - Metro Delivery Only
Purchases & Payments
- KOGAN MOBILE: WHERE CAN I FIND MY VOUCHER?
- What is a Presale Purchase?
- My Address Is Blank / Missing In My Order History
- I've Made an Incorrect Purchase - What Can I Do?
- Do my purchases qualify for the Tourist Refund Scheme (TRS)?
- Which Wall Mount is Right for My TV?
Accounts & Credits
- I need help with my order
- How do I reset my Dick Smith Account password?
- Changing the Details on Your Dick Smith account
- How Do I View My Invoice and Purchase History?
- How Do I Redeem Credit Available In My Dick Smith Account?
- How Do I Enter an eVoucher Code?