Sales & Orders
For questions before your product has arrived.
Delivery Enquiries
- Do you have any shops or stores?
- Can you deliver to a PO box or parcel locker?
- Do I need to sign for my delivery?
- Large Products (65" TVs, White goods) - Metro Delivery Only
- What Happens if No One is Home? Can You Deliver on Weekends?
- Will I get a call prior to, or upon, delivery?
Purchases & Payments
- KOGAN MOBILE: WHERE CAN I FIND MY VOUCHER?
- Do my purchases qualify for the Tourist Refund Scheme (TRS)?
- Which Wall Mount is Right for My TV?
- Additional Requirements for Order Verification
- What happens if I don't pay the additional Freight Guarantee/Freight Protection and my order is lost or damaged in transit?
- Will I Get an invoice with My Purchase?
Accounts & Credits
- I need help with my order
- How do I reset my Dick Smith Account password?
- Changing the Details on Your Dick Smith account
- How Do I View My Invoice and Purchase History?
- How Do I Redeem Credit Available In My Dick Smith Account?
- How Do I Enter an eVoucher Code?