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Sales & Orders

For questions before your product has arrived.

Delivery Enquiries

  • Service Updates
  • HAS MY ORDER BEEN DISPATCHED YET - HOW CAN I TRACK IT? (NZ ORDERS)
  • HAS MY ORDER BEEN DISPATCHED YET - HOW CAN I TRACK IT?
  • How Can I Get Assistance With My Delivery? (NZ orders)
  • Can I Choose Which Courier My Parcel Will Be Delivered With?
  • My Delivery Has Been Delayed / My Order Arrived Later Than Expected
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Purchases & Payments

  • KOGAN MOBILE: WHERE CAN I FIND MY VOUCHER?
  • What is a Presale Purchase?
  • My Address Is Blank / Missing In My Order History
  • I've Made an Incorrect Purchase - What Can I Do?
  • Do my purchases qualify for the Tourist Refund Scheme (TRS)?
  • Which Wall Mount is Right for My TV?
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Accounts & Credits

  • I need help with my order
  • How do I reset my Dick Smith Account password?
  • Changing the Details on Your Dick Smith account
  • How Do I View My Invoice and Purchase History?
  • How Do I Redeem Credit Available In My Dick Smith Account?
  • How Do I Enter an eVoucher Code?
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