Once your order has been shipped, you will receive an email containing tracking information.
This will provide you with a tracking number and courier information.
Please note: many items have varying dispatch timeframes. Please double-check the listing for your item to confirm the dispatch timeframe prior to lodging an enquiry.
If your delivery is taking longer than expected, the fastest way to get assistance is to contact your courier directly and quote the tracking number (if available) to receive more detailed information about the delivery process.
You can sign in to your account here to view the latest tracking updates on your order.
Your dispatch confirmation email will also have these details.
If you will not be available on the day of delivery some couriers may be able to assist you with redirecting your delivery, or you can provide permission to deliver without a signature (for applicable items).
Please note: All delivery timeframes provided are estimates only and can be affected by circumstances outside of the courier's control such as pandemic-related closures, extreme weather, heavy road congestion and holiday periods. Remote deliveries are subject to local transport schedules and may encounter extended delays.
In the case that you require further assistance with your delivery, you can always get in touch with our Customer Care Team - details on how to do this can be found below: