Please note, the timeframes outlined in our Shipping Guides are estimates only and can be affected by factors outside of control such as:
- Natural disaster or extreme weather
- Crisis Situations
- Rallies, protests and strikes
- Traffic jams or accidents
- High volume/busy periods
- Public holidays (including other states)
If you are located outside of a metro area, remote deliveries are subject to local transport schedules and may encounter extended delays due to their process of getting the item to your area.
If you're not sure if your order is a Direct Import or not, please refer to the product listing on our website.
We certainly understand any inconvenience caused by delays, however, it is quite normal and not a cause for concern if your item is delivered a few days later than anticipated, or after the estimated delivery date provided by the courier.
If your delivery is taking longer than expected, the fastest way to get assistance is to contact your carrier directly and quote the tracking number (if available) to receive more detailed information about the delivery process.
You can log into your customer dashboard here to view the latest tracking updates on your order and also find the carrier's contact number.
Your dispatch confirmation email will also have these details.
If you will not be available on the day of delivery some couriers may be able to assist you with redirecting your delivery, or you can provide permission to deliver without a signature (for applicable items).