At Dick Smith, we stand behind our product! That's why we offer a 14 Day Change Of Mind Guarantee on all Exclusive Brands (Kogan, Fortis, Ovela, Certa, Estelle, Scharfen, Komodo, PawEver, Bubbli, Orbis, Ergolux, Trafalgar, Shangri La, Cookmaster, Bella Vita, Vostok, Kromo and Pestill).
If for any reason you are unsatisfied with your purchase of a Dick Smith Exclusive Brand product, you can contact us within 14 days of taking delivery, and organise to return the product for an account credit of the purchase price of your product (excluding initial delivery charges).
Do not return your item prior to receiving your Return Authorisation number and return address, otherwise, your item will not be processed when it is received and may not return to the correct location.
To qualify for our Change of Mind Policy, all products must be in new condition and be returned in their original packaging with all included accessories.
Where a product listing specifically states that the product is not able to be returned under this policy (usually due to the size of the item or health and safety reasons), then no returns for change of mind will be permitted.
Please note as well that we do not offer a return for third-party items.
All purchases are covered by the Dick Smith Customer Charter.