We understand that on occasion, you may not be able to open your items immediately when they are delivered.
While we do request that any cases of items damaged in transit are reported to us within 3 days of delivery if open your item a few days after this, feel free to contact our Support Team and let them know the reason for the delay in contact.
Provide clear photos of the item and damage, as well as the packaging the item arrived in.
Please note, while we are able to make small exceptions to this timeframe, we may not be able to proceed with claims lodged well after the date of delivery.
Please contact our Support Team via your Dick Smith customer dashboard.