We request condition photos prior to an item's return to ensure the item has not sustained any non-warrantable damage.
Condition photos should allow the Support Team to see all faces, edges and the screen of the unit.
Ensure all photos are clear and well-lit. The Support Team may request further photos if the provided photos are insufficient.
Please note: if photos are manipulated or are found to be deceitful, our Support Team may be limited in how they are able to assist.
Laptops
Lid & Underside
Inside & Screen
Edges
Phones & Tablets
Front, Back & Screen
Edges
Smartwatches
Front, Back & Screen
Sides
