Please check for the following if you are experiencing any issues with your headphone jack:
- Do the headphones work with another device?
- Does a different pair of headphones have the same issue with the phone?
- Is there any dirt or debris in the port or on the plug?
If you do notice any dirt or debris, please safely and gently remove this from the unit, as this can cause connection issues. A small brush, such as a toothbrush, can be used to remove dirt from the headphone jack.
The same things can be looked at if you are using a USB-C or Lightning port for your headphones.
If you are using a dongle (Lightning to 3.5mm or USB-C to 3.5mm), please confirm that the dongle is compatible with your unit and that it is in good condition.
If you find that you need to move the cable around for sound to come through (with both a dongle and directly plugged in) this typically indicates that a wire within the headphones/dongle is damaged.
If you continue to experience issues with your device, please feel free to contact our Support Team via your Dick Smith account with the issue you are experiencing as well as any relevant photos or videos.