A few different factors can contribute to a phone’s temperature rising.
Please note, an increase in temperature is fairly normal in many situations and should not be an immediate cause for concern.
Situations where this is normal include:
- While the unit is on charge
- While a demanding application is being used, such as a game, mapping service or a streaming/video service
- If the unit is in the sun (especially if the device is dark, or the screen is facing up)
- If it is a hot day and the unit is outside, even if not in direct sunlight
If you are noticing the heating occur regularly, please try to determine if this is happening while a certain application is being used, or during a certain time of day.
If no pattern can be found, please note at what times you have noticed this happen, and contact our Support Team via your Dick Smith account for further assistance.