HELPFUL INFORMATION FOR RESOLVING ISSUES WITH YOUR KOGAN TV
Contents
Factory Reset & Hard Reset - Always a good first step for basic problems
Factory resetting involves clearing data from the unit to restore it to the same condition as it arrived out of the box. This can resolve issues that have been caused by corrupted data.
- Factory Reset - TVs
- Factory Reset - Smart TVs
- Factory Reset - 3D & Z Series TVs
- Factory Reset - Agora Smart TVs Running Android 4.0 - Operating System Issues
- Factory Reset - Agora Smart TVs Running Android 4.4 - Operating System Issues
Many smart TVs will have an option to perform a factory reset through the TV settings.
Consult your User Manual for further information.
Hard resetting, also known as power cycling, involves cutting the power from the unit and clearing the basic short-term memory that the unit holds. This can resolve issues caused by basic glitches.
1. Unplug the unit from the main power socket and leave it for 10-15 minutes.
2. Press and hold the power button (if your tv has one) for 5 seconds. If your TV does not have a power button, please skip this step.
3. Connect the TV to the power and turn it back on.
Firmware Upgrades - For software, audio, tuning and display issues
Search for your TV's product code (usually beginning with KALED) into the search bar at the top of your screen for specific firmware updates. Alternatively, locate your product code in the table below and click the link.
You can find your product code on a label on the rear of your TV.
Where can I find my product code/model number?
Updating or reinstalling the firmware on your TV can resolve many issues with your TV.
An instructional video for this process is available here:
Smarter TVs (or Android TVs) can also be updated with the instructions below:
TV & DVD Combo
KALED32EH6100DVA |
Kogan Agora Smart TV
Kogan Agora 3D Smart TV
KALED55UHDZC | KALED423DSMTZA | KALED473DSMTZA |
KALED65UHDZA | KALED423DSMTZB | KALED553DSMTZA |
Kogan Series 8 JU8000, JU8100 (Non-Smart)
KALED50JU8000QA | KALED43JU8100GA | KALED55JU8100VA |
KALED75JU8000GA | KALED50JU8100VA | KALED75JU8100GA |
Kogan Series 8 KU8000, KU8100 (Non-Smart)
KALED65KU8000GA | KALED75KU8000UB | KALED65KU8100GA |
Kogan Series 8 LU8010 (Smart TV)
KALED43LU8010STA | KALED55LU8010STA | KALED65LU8010STA |
KALED43LU8010STB | KALED58LU8010STB | KALED70LU8010STA |
KALED50LU8010STA | KALED60LU8010STA |
Kogan Series 8 MU8010, MU8510 (Smart TV)
KALED43MU8010SZA | KALED65MU8010SZA | KALED55MU8510SZA |
KALED55MU8010SZA | KALED75MU8010SZA | |
KALED55MU8010SZB | KALED75MU8010SZB |
Kogan SmarterTV XU9010 (Android TV, Smart TV)
KALED43XU9010SKA | KALED58XU9010SKA | KALED75XU9010SKA |
KALED50XU9010SKA | KALED65XU9010SKA |
Kogan SmarterTV ZU9010 (Android TV, Smart TV)
KALED50ZU9010SKA | KALED58ZU9010SKA |
Other SmarterTV (Android TV, Smart TV)
KALED40QF7000SKA | KALED32QH7000SKA |
Other Smart TVs
KALED40AF7000STA | KALED32AH7000SZB | KALED32AH7100STA |
Other Non-Smart TVs
KALED40GF7100VA |
User Manuals
Search for your TV's product code (beginning with KALED) into the search bar at the top of your screen for your specific user manual.
You can find your product code on a label on the rear of your TV.
Where can I find my product code/model number?
You can find links to some of our Kogan TV manuals below:
- Kogan Smart HDR 4K LED TV (Series 8 LU8010) - User Manual - (43", 50", 55", 58", 60", 65", 70")
- Kogan Smart HDR 4K LED TV (Series 8 MU8010, MU8510) - User Manual - (43", 49", 55", 65", 75")
- Kogan XU9010 4K LED SmarterTV™ ( Android TV™, Smart TV ) - User Manual - (43", 50", 58", 65", 75")
- Kogan ZU9010 4K LED SmarterTV™ (Android TV™, Smart TV) - User Manual - (50", 58")
Picture Quality
- Is My TV 4K?
- Accessing 4K Content via HDMI
- Is Foxtel 4K Supported on My TV?
- General Image Quality Issues
- Setting up your TV for 4K HDR at 60HZ
- How do I enable 3D Foxtel on my Kogan 3D TV?
Wi-Fi
- Wi-Fi Troubleshooting Steps
- WiFi and Internet Troubleshooting for Smart TV's
- SmarterTV WiFi Dropout During Standby
Accessories
- What Code Do I Use for My Universal Remote?
- How Do I Use My Android Device As A Universal TV Remote?
- How to Connect your TV to a Soundbar or Sound System
- My Remote is Not Working - Remote Testing
- How do I install the batteries in my Kogan SmarterTV Remote?
Common Fixes
Problem | Possible Solution |
Poor picture and sound quality |
|
No picture or sound in TV status |
|
No sound or sound is too low at maximum volume |
|
No colour, wrong colour or tints |
|
Picture rolls vertically |
|
Blurred or snowy picture, distorted sound |
|
Remote control malfunctions |
|
Image is not centred on the screen |
|
Frequently Asked Questions
- How can I pair my remote with my SmarterTV for voice assistant?
- Why isn't my Bluetooth device connecting?
- Using a TV as a Secondary Display for a Computer
- How can I enable the ARC function on my TV?
- I am getting the error "This device is not optimised for Netflix" when I try to download the Netflix app