If you are searching for a TV product code, you can find this on a label attached to the rear of your TV, and printed on the original packaging of the unit.
Used in the example above: Kogan 40" Full HD LED SmarterTV™ (Android TV™, Smart TV)
If you are searching for a laptop product code, you can find this on the underside of your laptop, or on a label attached to the original packaging.
Used in the example above: Kogan Atlas 13.3" C300 Convertible Notebook
Other Kogan or Exclusive Brand Items
Most Kogan or Exclusive branded items will arrive with a label attached on the item packaging. This label will have your product code/model number printed.
Used in the example above: Kogan SmarterHome™ 1080p Smart Wi-Fi Pan and Tilt Camera
Non-Kogan Items/All Other Items
In order to quickly find the most relevant help centre articles for your product, we recommend that you search for your product code through our Help Centre search bar.
Your product code is a string of letters and numbers and is unique to each product.
You can find your product code by logging into your Kogan.com Account, clicking "Order History" in the drop-down menu.
From here you should click on the relevant product's name, which will take you through to the product's homepage.
The product code will be listed at the bottom of this page.
If this fails, please contact our Customer Service Team directly via your Dick Smith account.
If you are wanting to lodge a claim with us or have a question about an item you have purchased, contact us via your Dick Smith account, as mentioned above, and your product code will be automatically added to your query.