In order to provide you with the fastest and most efficient response, we need as much information as possible regarding your order. You can do this by following 3 easy steps:
- Login to or create your Dick Smith account
- Go to your Order History and select the item you need help with
- Fill in the form and include any relevant information
What if I don’t have an account?
You can still create a Dick Smith account after placing your order! Just make sure that you create the account using the email address you used to place your order, and you will find your order history in your newly created account.
I can’t remember my password!
If you can't remember your Dick Smith Account password, you can follow the instructions in this article on how to reset it.
My purchase isn't in my order history!
This may have occurred if you accidentally used an old email address, or accidentally made a spelling error.
Please contact our customer service team so they can help locate your order details.
You can do this simply by selecting a different item from your order history and explaining in detail the situation using the form provided, they'll be happy to help.