For general charging issue troubleshooting, please see My Laptop Isn’t turning on/Why Isn’t My Laptop Charging?
If you own one of the following units and are experiencing a charging issue, please ensure your power cord is plugged into the charging port, and not the headphone port.
KAL10D400SA - Kogan Atlas 10.1" 2-in-1 D400 Touch screen Notebook
KAL11C250SA - Kogan Atlas 11.6" C250 Convertible Notebook
KAL13L300SA - Kogan Atlas 13.3" L300 Notebook
KAL13X350EA - Kogan Atlas 13.3" UltraSlim X350 Notebook
KALAP10D300EA - Kogan Atlas 10.1" 2-in-1 D300 Touchscreen Notebook
KALAP13C300VA - Kogan Atlas 13.3" C300 Convertible Notebook
KALAP13S300VA - Kogan Atlas Go 13.3"
KALAP13SEA - Kogan Atlas UltraSlim X300 Notebook
KALAP13SZA - Kogan Atlas UltraSlim Notebook
KALAP13SPZA - Kogan Atlas UltraSlim Pro Notebook
|Charging Port||Headphone Port|
If your power cord is plugged into the headphone port, the laptop will not charge.
These will typically be found on opposite sides of the laptop, however, this does vary from model to model.
For any assistance, contact our Kogan.com Support Team via your Dick Smith account.