All of our products are sent using the most reliable courier and freight services available such as Australia Post, Toll, DHL and FedEx.
In the unlikely event that your product is lost or damaged in transit, we will always help to rectify the situation for you.
For extra peace of mind, we offer Premium Freight Protection at checkout for a few extra dollars.
You can read all about Freight Protection here: https://www.dicksmith.com.au/da/why-choose-freight-protection/
This guarantees the safety of your products in the unlikely event of loss or damage during transit.
If this were to occur, we would arrange for a replacement to be sent out to you as a priority.